1. No Refund on Digital Purchases
All purchases of subscriptions (daily, weekly, monthly, yearly) or individual series unlocks (via coins) are non-refundable once accessed or streamed. Refunds will not be issued for accidental purchases, change of mind, or unused access.
2. Refund Eligibility (Exceptional Cases)
A refund may be considered only in the following situations:
- – You were charged multiple times for the same transaction.
- – You experienced a technical failure (e.g., coins deducted but video didn’t unlock), and support was unable to resolve it.
- – The content was unavailable or falsely advertised.
Refund requests must be submitted within 48 hours of the transaction.
3. Process for Refund Request
To request a refund (if eligible), please email us at [email protected] with the following details:
- – Your registered email or phone number
- – Transaction ID and screenshot
- – Description of the issue
Our team will review and respond within 5 business days.
4. In-App Coin Purchases
Coins purchased for unlocking content are non-refundable once used. Unused coins will remain in your wallet for future use and do not expire.
5. Subscriptions via App Stores
If you purchased a subscription via Google Play or Apple App Store, please follow their respective refund processes. Rocket Reels cannot process such refunds directly.
6. Subscription Upgrades & Downgrades
Users who purchase a higher-tier plan (e.g., yearly) can request a downgrade within the first 30 days of purchase. In such cases, the plan will be converted to a lower-tier plan (e.g., monthly), and the balance amount will be added to the user’s Rocket Reels wallet as non-withdrawable credits, usable for future purchases (e.g., coins or series unlocks).
Downgrade requests beyond 30 days from the date of purchase will not be considered.
